Privacy Policy

Last Updated: November, 2024

Teign Trade Frames (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website, by phone, or in person.

1. Who We Are
Teign Trade Frames is a window and door supplier based in Newton Abbot, serving customers throughout the South West of the UK. For questions or concerns regarding this Privacy Policy, please contact us:

Contact Details:
Teign Trade Frames
[Address]
[Phone Number]
[Email Address]

2. The Information We Collect
We may collect and process the following types of personal data:

• Identity Data: Name, title, and company name (if applicable).
• Contact Data: Email address, phone number, and address.
• Transaction Data: Details of purchases, payments, and delivery information.
• Technical Data: IP address, browser type, operating system, and details of how you interact with our website (via cookies or similar technologies).
• Marketing Data: Preferences for receiving marketing communications and feedback from surveys or reviews.

3. How We Collect Your Data
We collect data directly from you through:

• Completing forms on our website or in person.
• Communication via phone, email, or in-store visits.
• Placing orders for our products or services.
• Interactions with our website, using cookies and analytics tools.

4. How We Use Your Data
We use your personal data for the following purposes:

• To process and fulfill your orders.
• To manage payments and delivery.
• To respond to your inquiries or requests.
• To provide updates about your orders or our services.
• To send marketing communications (with your consent).
• To improve our website and services through analytics.

5. Sharing Your Data
We may share your personal data with trusted third parties, including:

• Payment processors to facilitate transactions.
• Delivery companies to fulfill your orders.
• IT and website service providers to support our operations.
• Regulatory bodies if required by law.

We will never sell your data to third parties.

6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or loss. These measures include encrypted storage, secure servers, and regular monitoring.

7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal or accounting requirements. After this period, your data will be securely deleted or anonymized.

8. Your Rights
You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to incomplete or inaccurate data.
• Deletion: Request the deletion of your personal data where it is no longer necessary.
• Restriction: Request a restriction on processing your data.
• Objection: Object to the processing of your data for direct marketing purposes.
• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise your rights, contact us at [Insert Contact Email].

9. Marketing Communications
You will only receive marketing communications from us if you have opted in. You can opt out at any time by contacting us or clicking the “unsubscribe” link in any marketing email.

10. Cookies
Our website uses cookies to improve your experience and analyze traffic. For more information, please review our Cookies Policy.

11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

12. Complaints
If you are unhappy with how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113